Support for Jet Lag Bye
Welcome to the support page for Jet Lag Bye. We're here to help you get the most out of your jet lag prevention journey.
Frequently Asked Questions
Q: How do I generate a jet lag plan?
Simply enter your departure and arrival cities (or airport codes), select your travel dates, and tap "Generate My Plan". The app will create a personalized day-by-day schedule to help minimize jet lag.
Q: How much does Jet Lag Bye cost?
Jet Lag Bye Pro is available for $1.99/month or $14.99/year (save 37%). The subscription includes unlimited jet lag plans, round trip support, notification reminders, trip history storage, and priority support. New users get a 7-day free trial to test all features.
Q: How do I set up notifications?
After generating a plan, tap the bell icon in the top toolbar. You can then enable notifications for sleep times, light exposure, caffeine recommendations, and more. Make sure to allow notifications in your iOS Settings.
Q: Can I customize my normal sleep schedule?
Yes! Go to Settings (gear icon) and tap on "Sleep Schedule". You can set your regular bedtime and wake time using the interactive clock wheel. These preferences will be used to calculate your jet lag adjustment plan.
Q: How do round trips work?
When creating a plan, toggle "Round Trip" and enter both your outbound and return flight details. The app will generate separate recommendations for each leg of your journey, including pre-return adjustments to help you readjust to your home timezone.
Q: Why can't I find my city?
Try entering:
- The 3-letter airport code (e.g., LAX, JFK, LHR)
- The city name without "airport"
- A nearby major city
The app needs to detect your timezone, so selecting a city in the same timezone works perfectly.
Q: How far in advance should I start following the plan?
The app typically recommends starting adjustments 3-4 days before departure. The exact timing depends on your timezone difference and travel direction. Follow the day-by-day recommendations in your generated plan.
Q: What do the light exposure recommendations mean?
- Seek bright light: Go outside, open curtains, or use bright indoor lights
- Avoid bright light: Wear sunglasses, dim lights, or stay indoors
Light exposure is crucial for adjusting your circadian rhythm to the new timezone.
Q: Is melatonin necessary?
Melatonin is optional and can help some people adjust faster. The app suggests timing (usually 30 minutes before your target bedtime) but always consult with your doctor before taking any supplements.
Q: How do I delete my data?
You can delete individual trip plans by swiping left on them in the History view. To delete all data, simply delete the app from your device. All data is stored locally on your phone.
Troubleshooting
App crashes or freezes:
- Force quit the app and restart it
- Check for app updates in the App Store
- Restart your device
- Ensure you have enough storage space
Notifications not working:
- Check iOS Settings > Notifications > Jet Lag Bye
- Ensure notifications are enabled for the app
- Check that Do Not Disturb is not blocking notifications
- Re-enable notifications in the app after generating a plan
Subscription issues:
- Manage subscriptions in iOS Settings > Your Name > Subscriptions
- Restore purchases using the "Restore" button in the app
- Ensure you're signed in with the correct Apple ID
Contact Us
If you haven't found the answer you're looking for or need further assistance, we're here to help!
Stay Connected
Follow us for tips, updates, and travel wellness advice: